Help Centre

Help Centre

Frequently Asked Questions

Selling via Auction

What is the process for consigning an auction lot?

Vehicles and registration plates/automobilia are submitted for consideration by their owners and are subsequently reviewed and curated by an in-house team, with input from independent specialists.

What information do I need to provide to Collecting Cars?

We will ask for key details about the auction lot. When we make a decision to consign, our copywriters will contact you to gather further information.

How much detail do you need about the history, appearance and mechanical condition of the auction lot?

We aim to ensure our listings are the most accurate of any online auction platform. For this reason, tell us as much as possible about the auction lot — even the less desirable parts of its history or appearance. While Collecting Cars does perform some verification processes, (including HPI and MOT checks in the UK), Collecting Cars shall not be liable to the seller or the buyer for any error or misstatement in or omission from the description of any Auction Lot.

Can I set a minimum selling price?

You can request that the lot is auctioned with a reserve. The value of any reserve is agreed in consultation with the Collecting Cars team to ensure that it is realistic.

What happens once my auction lot is live?

Once an auction lot is open for bidding, any registered user can ask a question about it in the comments below each listing. Sellers should respond as soon as possible.

Your auction will run for 7 days and your consignment specialist will be in touch with you to keep you up to date on progress.

What happens if someone posts a negative comment about my auction lot?

Our moderators will allow people to add constructive opinions about an auction lot, but if you believe any comment is inaccurate, please contact us.

Do I need to make the auction lot available for viewings?

Many of our buyers will be willing to purchase an auction lot unseen, but others may request an inspection. We therefore ask that sellers make auction lots available for viewings whenever possible. Buyers and sellers shall not engage in any activity designed to complete or facilitate a transaction for the sale or purchase of an auction outside of the site.

If any sale of an auction is concluded outside of the site, you will be obliged to pay the fees to Collecting Cars that would have been paid by the buyer had the auction been sold via the site. This is calculated on the last reserve you agreed with Collecting Cars or if none our minimum charge will apply (see our Auction Fees section).

Do I get to approve my listing before it goes live?

Every listing is presented to the seller for approval before it goes live. It is the your responsibility to ensure that the listing is an accurate description of the auction lot.

Can I bid on my own auction lot?

No, you can NOT bid on your own auction, nor can you have a friend bid on your auction on your behalf. If we believe that you or someone on your behalf has bid on your Auction Lot and the Auction Lot does not sell to a real bidder as a result, you will be responsible for covering all costs incurred by Collecting Cars that have resulted from skewing the results of your Auction Lot and your breach of the Terms and Conditions.

If it is found that you or someone on your behalf has "bid up" an auction, we will have to divulge this information to the buyer and provide them with the option to no longer purchase the Auction Lot at no expense to them. If they would like to no longer purchase the Auction Lot, you (the Seller) will be responsible for covering all costs incurred by Collecting Cars, you will be banned from using the platform in the future and you may be pursued for committing an act of fraud or other criminal offences.

Can I withdraw my lot?

Once you have submitted your auction lot to Collecting Cars and the auction has gone live in our ‘Coming Soon’ section, you cannot withdraw your car. If you do withdraw your car, you will be obliged to pay the fees to Collecting Cars in accordance with clause 11 in the Terms and Conditions that would have been paid by the Buyer, calculated on the last reserve you agreed with Collecting Cars, or if none, a minimum charge as detailed in our Auction Fees section.

What happens at the end of the auction if the auction lot sells?

When an auction lot sells successfully on the platform, the Buyer’s Premium (as detailed in our Auction Fees section) is automatically deducted from the winning bidder’s credit card. This is a fee for using the platform and not a down payment on the auction lot. The seller and buyer are then digitally ‘introduced’ to complete the transaction.

Can you remove the auction listing after it’s been listed on Collecting Cars?

Once the highest bid has been accepted on an auction, the auction listing will be moved to our ‘Sold’ section, where the highest bid, end date of the auction, all photos and the description will be displayed.

The bids and comments made on the auction while it was live will be removed. If an auction did not meet reserve, the listing will be removed from the website but can still be accessed through old links and Google searches. We do not remove an auction listing, but if we were to, it would be done at Collecting Cars’ own discretion.

What happens if there are no bids above my reserve price?

If the auction lot fails to meet its reserve price, then Collecting Cars may provisionally sell the auction lots to the highest bidder if the bid is within 10% of the reserve. The seller will be notified of the highest bid submitted during the auction. The seller will then have 24 hours from the end of the auction to either accept or reject this bid. This 24-hour period can be extended by agreement between us and the buyer. If there is no agreement to extend and the buyer is not notified of the acceptance of their final bid within 24 hours from the end of the auction, it will be deemed to be rejected. If the bid is accepted by the seller, we will put the buyer in touch with the seller for the sale of the auction lot.

If the highest bid after the auction is rejected by the seller, then we will offer the seller the option of listing the auction lot in our ‘Buy Now’ section. This allows the possibility of a post-auction deal.

Please note that Collecting Cars, at our own discretion, has the right to make up the difference between the highest bid and the reserve if the highest bid does not meet the reserve.

What is the ‘Buy Now’ option?

If the auction lot does not sell when the auction period is finished, the auction lot will continue being listed on the site for a minimum of seven (7) calendar days (or more if agreed by the seller) in our Buy Now section. In this section, the car can be purchased for the price listed (buyer’s premium included) via the ‘Buy Now’ button or you can make a ‘Final Offer’ to the seller, who can choose to accept or counter until a price is agreed.

How do I know if you’re interested in my listing?

Talk to us! Our passion and experience encompass cars and automobilia of all types and eras, from vintage icons through to popular modern classics.

Can I discuss a consignment with you without signing up?

Yes, contact us now or select ‘Sell with us’ - there’s no need to create an account or sign in.

Will you consign everything that you’re offered?

No, we curate our listings carefully and not every offering will be consigned. We will give every offering equal consideration.

Still can't find your answer?

We’re on hand to support you at every step, and to assist with any questions you have about the process.