Help Centre

Help Centre

Frequently Asked Questions

Selling via Auction

I would like to sell, what are your fees?

There are no fees when listing or selling with us. When the Auction ends, you will receive 100% of the listing’s hammer price. The fees fall to the buyer in the form of a buyer’s premium of 6% of the hammer price for cars and bikes, or 10% for number plates and parts, plus the relevant sales tax where appropriate.

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Can I set a reserve?

Yes, a reserve you are comfortable with will be agreed between you and your dedicated Consignment Specialist.

How do I receive payment?

The buyer will pay you directly either via a bank transfer or via escrow within 7 working days of the Auction’s conclusion, unless otherwise agreed between the two of you.

Once funds have been received, you would release the lot to the buyer.

Can you manage my vehicle for the Auction?

We have a number of Managed Service partners around the world. They will assist you with the photography, storage and insurance of your vehicle throughout the auction process.

Once sold they will help facilitate the collection of the vehicle through us and the buyer. Find out more about Managed Service.

Why do I need professional photography?

As an auction platform, bidders sometimes cannot view the lot as easily. Our listings, which are required to have a large quantity of high quality professional photographs, give potential buyers confidence in the product and its condition to make a bid without seeing the lot in person.

Can potential buyers view the vehicle?

Yes, buyers can get in touch via the comments section on your auction lot or through the Consignment Specialist. We would encourage sellers to be available for viewings to maximise the success of the auction. 

We can help organise the viewing through our Consignments team to ensure all parties are happy.

What is a Boosted listing?

Our Boosting function is a promotion that a seller can choose to have their listing seen by more potential buyers.

The package highlights include:

  • Sponsored promotion across Facebook and Instagram to a targeted audience of enthusiasts.

  • Boosted pill on listing, along with a specific feature in the 'Boosted' carousel on the site's main page, making the listing standout and drive engagement to it.

On the whole, we expect roughly 50% more views on your listing compared to if it wasn't promoted. Read more about boosting your listing.

What happens if my listing doesn't sell?

There is no charge to you if the vehicle does not sell at auction.

You can re-list the vehicle in auction at a revised reserve, or place the vehicle into our ‘Buy Now or Best Offer’ section.

Does the vehicle stay with me during the auction?

Unless you use our managed service partner your vehicle will remain with you throughout the auction. After a successful auction, you will need to be available for the buyer to collect the vehicle at a date agreed between the two of you.

If you have chosen our managed service, the service partners would collect the car and store it in their secure facility for the duration of the listing.

Still can't find your answer?

We’re on hand to support you at every step, and to assist with any questions you have about the process.